Правила за повелителност
Privacy Policy
Last updated: November 13, 2025
CO2LIFT by Lumisque, represented in the European market by Global Regenerative Group (GRG), operates this online store and website (the “Store” and the “Site”), including all related information, content, features, tools, products, and services (the “Services”).
The Store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you:
• visit or use the Services,
• make a purchase or other transaction, or
• otherwise communicate with us.
If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
For the purposes of applicable data protection laws (including the EU GDPR and UK GDPR), the data controller of your personal information for the European market is:
Global Regenerative Group (GRG)
Dimitar Manchev 1, 1407 Sofia, Bulgaria
Email: info@co2lift.eu
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymised or de-identified so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:
● Contact details – your name, address, billing address, shipping address, phone number, and email address.
● Financial information – credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details (processed via secure payment providers).
● Account information – your username, password, security questions, preferences and settings.
● Transaction information – the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
● Communications with us – information you include in communications with us, for example, when sending a customer support inquiry or filling out a contact form.
● Device information – information about your device, browser, or network connection, your IP address, and other unique identifiers.
● Usage information – information regarding your interaction with the Services, including how and when you interact with or navigate the Services (pages visited, time spent, links clicked, etc.).
Personal Information Sources
We may collect personal information from the following sources:
Directly from you – including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services – including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers – including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From partners or other third parties, where permitted by law – for example, advertising or analytics partners.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
1. Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including:
● to perform our contract with you;
● to process your payments;
● to fulfill your orders and arrange for shipping;
● to handle returns and exchanges;
● to create, maintain, and manage your account;
● to remember your preferences and items you are interested in;
● to send notifications related to your account and transactions;
● to personalise your shopping experience and recommend products.
This may include using your personal information to better tailor and improve the Services.
2. Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as:
● sending marketing, advertising and promotional communications by email, text message or postal mail, where you have consented or where it is otherwise permitted by law;
● showing you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
You can opt out of marketing communications at any time (see Your Rights and Choices).
3. Security and Fraud Prevention
We use your personal information to:
● authenticate your account;
● provide a secure payment and shopping experience;
● detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity;
● protect public safety;
● secure our Services and infrastructure.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your username, password or other access details with anyone else.
4. Communicating with You
We use your personal information to:
● provide you with customer support;
● respond to your inquiries and requests;
● provide effective services to you;
● maintain and manage our relationship with you.
5. Legal Reasons
We use your personal information to:
● comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies;
● investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings;
● enforce or investigate potential violations of our terms or policies.
We rely on different legal bases under GDPR, including performance of a contract, legal obligations, legitimate interests, and consent (for example, for certain marketing activities and optional cookies).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
● With Shopify, vendors and other service providers – who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
● With business and marketing partners – to provide marketing services and advertise to you. For example, we may support personalised advertising with third-party services based on your online activity. These partners will use your information in accordance with their own privacy notices and, where required, your consent.
● When you direct or consent – such as to ship you products to a specific address or through your use of social media widgets or login integrations.
● Within our group and affiliates – where necessary for business administration, management, and service delivery.
● In connection with a business transaction – such as a merger, acquisition, reorganisation, or bankruptcy, as permitted by law.
● For legal and safety purposes – to comply with applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information you submit to the Services will be transmitted to and shared with Shopify as well as relevant third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.
In certain cases, Shopify acts as an independent data controller, particularly when it processes data across multiple merchants to improve its own services.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms may be defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use appropriate technical and organisational measures designed to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”
In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as:
● whether we need the information to maintain your account,
● to provide you with Services,
● to comply with legal obligations,
● to resolve disputes, or
● to enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline your request as permitted by law.
● Right to Access / Know – to request access to personal information that we hold about you.
● Right to Delete – to request that we delete personal information we maintain about you, in certain circumstances.
● Right to Correct – to request that we correct inaccurate personal information we maintain about you.
● Right to Portability – to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
● Right to Object – to object to certain processing, including direct marketing, at any time.
● Right to Restrict Processing – to ask us to stop or restrict our processing of personal information for certain purposes.
● Right to Withdraw Consent – where we rely on consent to process your personal information (for example, some marketing or optional cookies), you have the right to withdraw this consent at any time. This will not affect the lawfulness of any processing based on your consent before its withdrawal.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
To exercise any of these rights, you may contact us at: info@co2lift.eu
We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we may require proof you have authorised them to act on your behalf and may ask you to verify your identity directly with us.
We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. We will do our best to address your concerns.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities on the European Data Protection Board’s website. For the UK, you can contact the Information Commissioner’s Office (ICO).
International Transfers
We may transfer, store and process your personal information outside the country you live in, including to countries that may not provide the same level of data protection.
If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we will rely on:
● recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or
● any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Global Regenerative Group (GRG)
Dimitar Manchev 1, 1407 Sofia, Bulgaria
info@co2lift.eu
For the purpose of applicable data protection laws, Global Regenerative Group (GRG) is the data controller of your personal information for the European market